Refund policy

This policy applies to purchases made through tailfable.com for delivery within the United States.

1. Your Two Refund Options

For eligible products, contact support@tailfable.com within 60 calendar days of receiving them and choose one of these options:

• Return the products: Receive a refund of 75% of the amount paid for the eligible returned products, after a 25% processing and restocking fee. You pay return shipping, and original delivery charges are not refunded.
• Keep the products: Receive a refund of 50% of the amount paid for the eligible products in your request, with no need to send them back. No additional 25% fee applies to this option.

Both options are subject to the eligibility rules below. Any applicable tax adjustment is handled in accordance with law. The 60-day period is the deadline for requesting a voluntary refund, not the time it takes to process one.

These are change-of-mind options. They do not replace or restrict any refund or other remedy required by applicable law.

2. Eligibility and Final-Sale Exclusions

To qualify, a product must:

• Have been purchased at full price, without a product discount.
• Be part of an order with an original final checkout total of US$400 or less.
• Be unused and in the condition in which you received it when you make your request, with its original packaging, included parts, and any tags supplied. Products sent back must remain in this condition.
• Be accompanied by a receipt, order confirmation, or other proof of purchase.

Discounted products are final sale and do not qualify for either voluntary refund option. This includes sale and clearance prices, promotional codes, and automatic product or order discounts applied to the products.

For orders containing both discounted and full-price products, only the full-price products may qualify, provided the order total and all other conditions are met.

Orders with an original final checkout total above US$400 do not qualify, in whole or in part, for either voluntary refund option. The total is the amount payable at the original checkout after discounts and including taxes and shipping charges. This limit applies to the whole order, not the price of an individual product or the amount you wish to refund.

An order totaling exactly US$400 is not excluded by this limit, although all other eligibility rules still apply.

These exclusions do not remove rights or remedies required by law for defective, damaged, incorrect, or unfulfilled orders, or in other circumstances where such rights apply.

3. Standard Returns: 25% Processing and Restocking Fee

For an eligible standard change-of-mind return, a 25% processing and restocking fee is deducted from the amount paid for the products approved for return. The product portion of your refund is therefore 75% of that amount.

The fee is calculated on the eligible returned products, not on the entire order if you are returning only some products. Original shipping charges are not refunded, and you are responsible for return shipping costs. Any associated tax adjustment is handled in accordance with law.

The 25% fee applies only to this voluntary standard-return option. It is not deducted from the keep-the-product 50% refund, and it does not apply to a remedy required by applicable law.

To request a standard return:

• Contact us first. Email support@tailfable.com within the 60-day request period. Include your order number, the products you wish to return, and the reason for your request.
• Wait for approval and instructions. We will review eligibility and email the return address and instructions if approved. Do not use an address on the original parcel unless we confirm that it is correct.
• Pack the products securely. Include the original packaging, included parts, and any tags supplied, and follow the return instructions.
• Keep proof of shipment. We recommend a trackable service. After sending the package, reply to the approval email with the carrier and tracking number, if available, and keep your shipping receipt. If you cannot obtain tracking or need help, contact us.

Please do not send products back before receiving approval. An unapproved return may not qualify under this voluntary policy; this does not limit a return or remedy required by law.

4. Keep Your Products and Receive a 50% Refund

If your products qualify, you can choose to keep them and receive a refund of 50% of the amount paid for the eligible products included in your request, instead of returning them.

This option avoids an additional return shipment and the need to package the products for return. You keep the products, receive a partial refund, and do not need to arrange or pay for return shipping.

You may request this option for one or more eligible products. The refund is based only on those products, not on the total value of the order. Discounted products are excluded, and the original whole-order limit still applies. Original shipping charges are not refunded; any applicable tax adjustment is handled in accordance with law.

To choose this option, email support@tailfable.com within the 60-day request period with your order number and the products covered by your request. Tell us you would like the keep-the-product 50% refund. We will confirm eligibility and the refund amount.

No return shipment is required. No additional 25% processing or restocking fee applies. We do not need to receive the products back before processing this refund.

This option replaces a standard voluntary return for the same products; the two options cannot be combined for those products. Once the 50% refund has been processed, the voluntary refund for those products is complete. This does not affect your rights or remedies under applicable law.

5. Damaged, Defective, Incorrect, or Missing Products

Inspect your order when it arrives. If a product is damaged, defective, incorrect, or missing, email support@tailfable.com promptly with your order number and a description of the issue. Where relevant, include clear photos of the product and packaging to help us assess it.

Do not continue using a product that appears unsafe or defective. Contact us before arranging return shipping so we can explain the appropriate next steps and any shipping arrangements.

The voluntary final-sale exclusions, shipping deductions, and 25% fee do not override remedies or cost requirements imposed by law. You do not have to accept a 50% refund instead of a remedy to which you are legally entitled.

The 60-day voluntary request period does not shorten any longer period or remove any remedy required by law.

6. Refund Approval and Processing

Standard returns: After receiving and inspecting an approved return, we will confirm whether the products meet the eligibility conditions and notify you of the refund decision and amount. For an eligible return, the product refund is calculated after the 25% fee described in Section 3, with any applicable tax adjustment handled according to law.

Keep-the-product refunds: We review eligibility and confirm the 50% refund amount without requiring a return shipment or warehouse inspection.

Approved refunds under either option will be processed to your original payment method within 10 business days of approval, or sooner where required by law. Your bank or payment provider may need additional time to post the credit.

If you have not received confirmation of processing after 10 business days, email support@tailfable.com. If processing has been confirmed but the credit has not appeared, check with your bank or payment provider and contact us if you still need help.

7. Exchanges

We do not offer direct exchanges under this policy. If a product qualifies for a standard return, you may follow that process and place a separate order for the replacement you want, subject to availability and the price at the time of purchase. The standard-return fee and shipping rules still apply.

A new purchase does not guarantee return approval or create an additional refund entitlement for a product already resolved through the keep-the-product option. This section does not limit any replacement or other remedy required by law.

8. Contact Us

For return requests, refund questions, or an issue with your order, email support@tailfable.com.