Shipping policy

Last updated: October 28, 2026

This policy explains shipping for orders placed through tailfable.com for delivery within the United States. For help with an order, email support@tailfable.com.

1. Shipping at a Glance

• Destination: United States, subject to availability for your address at checkout.
• Order processing: 2–3 business days after order confirmation.
• Estimated Standard transit time: 7–14 business days after dispatch, in addition to processing time.
• Carrier: USPS.
• Free Standard shipping: Orders of US$50 or more after discounts, before taxes and shipping charges.
• Late-delivery compensation: One US$5 Tail Fable gift card per order that arrives after its applicable estimated delivery window; see Section 4.

Business days are Monday through Friday, excluding public holidays. Transit times are estimates, not guaranteed delivery dates.

Our US shipping zone includes Alaska, Hawaii, Washington, D.C., and the US territories and associated regions offered at checkout. Availability for a specific address remains subject to checkout and carrier service. For PO boxes and APO/FPO/DPO military addresses, please contact support@tailfable.com before ordering to confirm service and the applicable delivery estimate; these addresses are not guaranteed service merely because they are within a listed region.

2. Shipping Rates and Free Shipping

Standard shipping is free when your merchandise subtotal after discounts is US$80 or more, before taxes and shipping charges. An eligible subtotal of exactly US$80 qualifies.

For US orders below this threshold, Standard shipping is US$3.99. Express shipping is US$8.99 where offered at checkout and is not included in the free Standard shipping offer. Applicable taxes and the final available shipping options are shown at checkout before you place your order.

Please review your shipping address, available delivery option, and final order total before completing checkout.

3. Order Processing

Allow 2–3 business days after order confirmation for us to prepare your order for dispatch. Processing is separate from the time your parcel spends in transit.

Incomplete addresses or order details that need verification may delay dispatch. Check your shipping and contact information carefully and respond if we need clarification.

If we cannot ship within the applicable promised or legally required time, we will provide the notices and options required by law, including cancellation and a refund where applicable.

4. Delivery and Tracking

Standard US orders are shipped via USPS, with an estimated transit time of 7–14 business days after dispatch. Transit time is separate from the processing time described in Section 3. If a different delivery window is expressly shown for your selected service at checkout or in your order confirmation, that window applies. Do not assume that the Standard estimate is the delivery promise for Express shipping; contact us before ordering if an Express estimate is not shown.

When your order ships, we will email shipping confirmation and tracking information to the email address provided at checkout. Check your spam or junk folder if you cannot find the message.

Tracking may not show movement immediately. Creating a shipping label does not, by itself, mean that USPS has received the parcel. If tracking appears incorrect, stops updating, or your parcel has not arrived within the estimated delivery period, email support@tailfable.com with your order number so we can review it. You may also contact USPS using the tracking information.

Weather, carrier disruptions, holidays, and other events can affect delivery estimates. These possibilities do not remove our obligations concerning delivery or your rights under applicable law.

Late-Delivery Gift Card

For orders placed on or after October 28, 2026, if your order arrives after the latest date in the delivery window stated for your selected service at checkout or in your order confirmation, we will compensate you with one US$5 Tail Fable gift card per order. If no different window was stated, a Standard order is late once both the maximum processing period in Section 3 and the maximum transit period in this section have elapsed without delivery. Count these periods consecutively, starting on the next business day after order confirmation. A later dispatch or carrier tracking estimate does not reset this deadline.

Once this deadline has passed, email support@tailfable.com with your order number to request the gift card, even if the parcel has not yet arrived. We will check your order and tracking information, then email the US$5 gift card code to the email address used for your order. Enter the code at checkout to use its balance toward products at tailfable.com.

The gift card is additional late-delivery compensation. It does not replace any refund, replacement, or other remedy available for a lost, undelivered, damaged, or incorrect order.

5. Shipping Address Changes

You are responsible for providing a complete and accurate delivery address, including any apartment or unit number.

If you notice an error, email support@tailfable.com as soon as possible with your order number and the corrected address. We will check whether a change is still possible, but cannot guarantee changes once processing or shipment has begun.

If a parcel is returned as undeliverable, contact us so we can review the reason and explain the available next steps. Any proposed reshipping charges will be explained before you agree to them. A returned parcel does not automatically qualify for a full refund or automatically remove any refund right you have by law.

6. Delivery Attempts and Parcels Marked Delivered

Delivery arrangements, including whether a signature is needed or a parcel can be left at an address, depend on the carrier and the shipment. Use an address where you can receive the parcel and follow any delivery or collection instructions provided by USPS.

If tracking says delivered but you cannot find the parcel:

• Check your mailbox, usual delivery location, and any safe place identified by the carrier.
• Ask household members or building staff whether they accepted it.
• Contact USPS and support@tailfable.com with your order number and tracking details so the issue can be investigated.

A delivered tracking scan is not, by itself, conclusive proof that you received the parcel. We do not automatically reject a delivery claim solely because the carrier marked it delivered.

7. Damaged, Incorrect, or Missing Products

Inspect your order when it arrives. If a product is damaged, incorrect, or missing, email support@tailfable.com promptly with your order number and a description of the issue. Where relevant, include photos of the product, packaging, and shipping label to help us assess it.

Keep the packaging while the issue is being reviewed. Do not continue using a product that appears unsafe or defective, and contact us before arranging a return shipment.

We will review the issue and explain the appropriate next steps and available remedies in accordance with applicable law.

8. Returns and Refunds

Please review our Refund Policy for change-of-mind eligibility, fees, and the options for returning eligible products or keeping them for a partial refund. Contact support@tailfable.com before sending anything back; the original shipping address on a parcel is not necessarily the correct return address.

Voluntary change-of-mind exclusions and fees do not override remedies or cost requirements imposed by law for non-delivery, defective products, or other qualifying issues.

9. Contact Us

We aim to respond to shipping and delivery inquiries within 2 business days. If a carrier investigation is needed, we aim to send a progress update at least every 5 business days until we can explain the outcome and next steps. Investigation time varies; these response targets do not extend any delivery deadline or limit your available remedies.

For shipping, tracking, or delivery questions, email support@tailfable.com and include your order number.